Privacy notice

Introduction

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details
  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • Who we share information with
  • Sharing information outside the UK
  • How to complain

Contact details
Email: admin@wildlifewalk.co.uk

What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and third party referrals:

  • Names and contact details
    Addresses
  • Emergency contact details
  • Next of kin details
  • Photographs or video recordings
  • Health information (including medical conditions, allergies, medical requirements and medical history)
  • Dietary information (including allergies and health conditions)
  • Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery and third party referrals:

  • Racial or ethnic origin
  • Health information

We collect or use the following information to receive donations or funding and organise fundraising activities:

  • Names and contact details
  • Addresses
  • Payment or banking details

We also collect or use the following information to receive donations or funding and organise fundraising activities:

  • Racial or ethnic origin
  • Health information

We collect or use the following personal information for service updates or marketing purposes:

  • Names and contact details
  • Marketing preferences
  • Recorded images, such as photos or videos
  • Records of consent, where appropriate

We collect or use the following personal information for research or archiving purposes:

  • Names and contact details
  • Addresses
  • Records of consent, where appropriate

We also collect or use the following information for research or archiving purposes:

  • Racial or ethnic origin
  • Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Purchase or service history
  • Financial transaction information

We also collect or use the following information for dealing with queries, complaints or claims:

Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. 
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. 
  • Your right to erasure – You have the right to ask us to delete your personal information. 
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. 
  • Your right to object to processing – You have the right to object to the processing of your personal data. 
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
  • Our legitimate interests are:
    Personal information is collected to identify individuals who have booked onto a specific service (e.g. a walk or event that we are organising). This is done via a third-party booking service (TryBooking) and is held securely. Personal information may be downloaded from the site by Wildlife Wellbeing Walks (e.g. to check in attendees at an event) in compliance with GDPR rules.

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
  • Our legitimate interests are: To understand the geographical range of people attending our services. As we operate in an area with varying levels of deprivation, collecting postcode information helps us to understand if we are managing to provide free services for those most in need.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
  • Our legitimate interests are:
    In order to respond properly to a complaint, we may need to contact the complainant.

Where we get personal information from
Directly from you

How long we keep information
2 years unless otherwise stated.

Who we share information with
Data processors
TryBooking, data processor, event booking website (www.trybooking.com).

This data processor does the following activities for us: We use them to advertise and provide tickets for our events.

Google, data processor

This data processor does the following activities for us: We use Google Forms to collect feedback from participants and for competition entries.

Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Google

Category of recipient: Storage provider

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint